Key Information:
- Order Cut-Off Time: 16:00
- Order Processing: 1-2 working days (Monday – Friday)
- Shipping Time: 5-7 working days (Monday – Friday)
- Free Delivery: Available on all orders within the United Kingdom.
Shipping Procedure
Once your order is placed, you will receive a confirmation email, indicating that we’ve begun processing your order. Processing typically takes 1-2 working days (Monday – Friday). After processing, your order will be dispatched, and you’ll receive an email with tracking details.
Shipping time is around 5-7 working days (Monday – Friday).
Shipping costs and Delivery
We are pleased to offer free delivery on all orders. We deliver within the United Kingdom.
Delays
You should receive your order within 6-9 working days (Monday – Friday). If your order hasn’t arrived within this timeframe, don’t worry—delays can occasionally occur due to peak seasons, holidays, weather, or other circumstances.
We kindly ask you to allow an additional 3 working days (Monday – Friday) before reaching out. If your order hasn’t arrived by then, please contact us at [email protected], and we’ll investigate the issue.
Cancellations
If you need to cancel your order, you can do so by contacting us at [email protected]. Please ensure you contact us before the order is processed, as we won’t be able to cancel your order once it has been shipped out.
Damaged or Incorrect Items
In the rare event that you receive damaged or incorrect items, we sincerely apologize for the inconvenience. Please take photos of the issue and send them to us at [email protected]. We will promptly review your case and ensure you receive the correct, non-damaged item.
If you have any questions or concerns, we’ll be more than happy to assist! Just let us know using some of the contact info below.
Customer Services Hours:
Monday to Friday: 9:00 – 17:00
Email: [email protected]
Phone: +447441424702
Contact Form: Click here
Business Information
Zohobok is operated by TBG ECOM LTD, a company registered in the United Kingdom.
Company Number: 15571789
Duns number: 231589170
Address:
71-75 Shelton Street, Covent Garden
London WC2H 9JQ
United Kingdom