At Zohobok, we aim to ensure your complete satisfaction with every purchase you make. However, if you’re not fully happy with your order, here’s a clear explanation of how our return, refund, and exchange procedures work.
Key Information:
- Return Window: Items can be returned within 30 days of delivery.
- Restocking Fee: No restocking fees apply to returns.
- Refund Timeline: Refunds are processed within 7 days once the return is approved.
- Return Shipping: Customers are responsible for return shipping costs.
Return Timeframe
You are eligible to return your items within 30 days of receiving your order. To initiate a return, please reach out to us at [email protected]. Ensure the items are unused, and are still in their original packaging with all tags attached. Please note that returns will not be accepted if more than 30 days have passed since the delivery date.
Steps for Returning an Item
- Contact us first: Before returning any item, please email us at [email protected] with your order details and reason for the return. Items returned without prior approval will not be processed.
- Follow our return instructions: Once your return request is approved, we will send you detailed instructions on how to return the item.
- Ensure safe packaging: Properly package the returned item to avoid any damage during the return shipment.
- Responsibility for Return Shipping: The customer will bear the cost of return shipping.
Refund Process
Upon receiving and inspecting your returned items, we will begin processing your refund. The amount will be credited to the original payment method used for the purchase. Please allow up to 7 days for the refund to be processed. Note that we do not charge any restocking fees.
Exchanges
If you have decided to exchange your item for another, simply contact us at [email protected] with the details of the item you’d like to exchange for, and we will assist you throughout the exchange process.
Order Cancellations
If you need to cancel your order, please reach out to us before the order is processed at [email protected].
Damaged or Incorrect Items
If you receive an item that is damaged or not what you ordered, please contact us immediately. Take a clear photo of the issue and send it to us at [email protected]. We will resolve the matter promptly by sending a replacement or the correct item.
For more comprehensive details, please refer to our Terms of Service.
If you have any questions or concerns, we’ll be more than happy to assist! Just let us know using some of the contact info below.
Customer Services Hours:
Monday to Friday: 9:00 – 17:00
Email: [email protected]
Phone: +447441424702
Contact Form: Click here
Business Information
Zohobok is operated by TBG ECOM LTD, a company registered in the United Kingdom.
Company Number: 15571789
Address:
71-75 Shelton Street, Covent Garden
London WC2H 9JQ
United Kingdom